Spring 2021 RRCU Chronicle
Advancing Member Access
ITMs are Comings Soon!
Red River Credit Union will soon introduce RRCU Express ITMs (Interactive Teller Machines) to our ever-growing access points for members. ITMs have all the functionality of an ATM; and here is the exciting part, members will also have the option to talk with a local RRCU Express Teller! Through video and audio, Express Tellers will assist you with traditional drive-thru transactions, provide information and much more! That’s right - Members will be able to speak with and visually see the Express Teller – now that’s cool!
ITMs will allow RRCU to expand our member service outreach and extend hours of operation. ITMs are easy to use, an Express Teller will help guide you when you need them, or you may choose to help yourself, as usual, as an ATM transaction. With an Express Teller at your disposal, ITM/ATM lines are statistically faster than a standard ATM or drive-thru lanes. Our Express Tellers are eager to start serving our members with a smile.
Our debut ITM will be in our Summerhill Branch Lobby at 4405 Summerhill Rd. in Texarkana, Texas, later this month. Come see and try out this latest innovation in the RRCU service lineup!
More to come! In May, we expect to have two ITMs ready to go in the drive-thru at our University Branch located at 2700B University Ave. also in Texarkana. The University drive-thru will be closed during construction to begin after closing Friday, April 23rd, and the branch lobby hours will be 8AM to 6PM during the construction.
As we move into the 2020s, we will add more ITMs to our drive-thru lanes and stand-alone ATM locations. For more information about ITMs visit our website at rrfcu.com.
(For members who choose to visit and conduct their financial business traditionally by walking into our lobbies, you can expect to see the same friendly staff for assistance.)
Self-Service Your Debit and Credit Card
The fastest way to activate or change the PIN on your debit or credit card is to call direct.
- Debit/Credit Card Activation: (888)691-8661
- Debit/Credit PIN NOW (to change card PIN): (888)891-2435
If your debit or credit card was lost or stolen, you have 3 options to block your card.
- During Business Hours - Contact the RRCU Phone Center at 903-735-3000
- After Business Hours – Call the same RRCU Phone Center number and select Option 3 for a representative, or
- Call RO$EY, our automated teller, at (903)793-3400 or (800)833-1528 and choose Option 3 after your member sign-on for “Other Activities,” then Option 3 again to block the card.
This information is always available on our Contact Us page.
A Better Way to Pay Bills
The RRCU Bill Pay feature is better than ever with the new Bill Discovery option. Bill Discovery will search an extensive list of billers, and even your credit report*, to search for the most up-to-date list of billers identified with your information. From there, it’s a quick entry of a few key items and you’re all set. You can receive notifications about upcoming due dates and when a new biller is available to add. The best part is you’ll have just one login and password for access to all your bills. It doesn’t get much easier than this. Want to know more? Check out the details here.
* Authorizing access to your consumer credit report will not affect your credit score.
The New Mortgage Application
RRCU has updated our Mortgage application effective March 1 of this year. Fannie Mae and Freddie Mac (the GSEs) redesigned the Uniform Residential Loan Application (URLA) (Fannie Mae Form 1003) and created new automated underwriting system (AUS) specifications (Fannie Mae Desktop Underwriter® [DU®] Spec) to capture relevant loan application information for both hardcopy and digital applications.
If you started an application prior to March 1, we will not require the new form.
The new form requires more information upfront, but it is expected to streamline the process moving forward.
You can bring your Mortgage application to any RRCU branch or, to expedite the process, complete an online application HERE.
Did You Know?
The funds in your account could be sent to the Unclaimed Property Department of your residential state if no activity can be found on your account within the last three years? (Dividends do not qualify as activity on your account.)
It’s YOUR Money!!! Make Certain YOU Keep It!
You can prevent your account from being closed and all available funds sent to your residential state by reactivating your account with one of the following actions:
- Make a deposit or withdrawal (in any amount) to/from your account either by mail, by visiting your neighborhood branch, or by one of our online transfer options.
- Send a secure e-mail through the Communication Center inbox at rrfcu.com to Member Services requesting your account be reactivated.
- Call our Phone Center at 903-735-3000 or 1-800-822-3317 and ask a Phone Center Representative to reactivate your account.
Important to remember: Always keep your address and phone numbers current with us; we will attempt to contact you before the deadline.
Our Deadline for funds to be submitted to the state is June 16, 2021. Please act NOW!
2021 Annual Business Meeting Notice
Red River Employees Federal Credit Union’s 78th Annual Meeting will be held Tuesday, April 13, 2021, 6:00 p.m., in the lobby at the Summerhill Road Office located at 4405 Summerhill Road Texarkana, TX.
In an effort to limit the exposure to COVID-19 and adhere to the recommendations of our government to protect you and our staff, the number of members attending will be limited.
The Business Meeting will strictly be business; there will be no entertainment, give-a-ways, or prize drawings; the election will be by acclamation since there were no nominations submitted by petition.
In accordance with the credit union bylaws, the Nominating Committee of Red River Employees Federal Credit Union filed the following individuals to serve three-year terms: Andrea Chewning, Steve Conner, and Fred Milton.
The 2020 Annual Report will be available on our website and copies will be available at your nearest branch location.
On behalf of the Board of Directors, Management and Staff, please accept our appreciation for your membership as we pledge to continue this level of service to you and your families.
Non-Visa Debit Transaction Disclosure
Red River Employees Federal Credit Union has enabled non-Visa debit transaction processing. This means you may use your Visa-branded debit card on a PIN-Debit Network* (a non-Visa network) without using a PIN.
The non-Visa debit network for which such transactions are enabled is Accel.
Examples of the types of actions that you may be required to make to initiate a Visa transaction on your Visa-branded debit card include: signing a receipt, providing a card number over the phone or via the Internet, or swiping the card through a point-of-sale terminal.
Examples of the types of actions you may be required to make to initiate a transaction on a PIN-Debit Network include: initiating a payment directly with the biller (possibly via telephone, internet or kiosk locations), responding to a logo displayed at a payment site and choosing to direct payment through that network and having your identity verified using known information derived from an existing relationship with you instead of through the use of a PIN.
The provision of your agreement with us relating only to Visa transactions is not applicable to non-Visa transactions. For example, the additional limits on liability (sometimes referred to as Visa’s zero-liability program) and the streamlined error resolution procedures offered on Visa debit card transactions are not applicable to transactions processed on a PIN-Debit Network.
*Visa Rules generally define PIN-Debit Network as a non-Visa debit network that typically authenticates transactions by use of a personal identification number (PIN) but that is not generally known for having a card program.
We are honored to receive such wonderful recognition from our members and communities. Thank you for voting for us!
- Four States Living Magazine’s Readers’ Choice award for Best Credit Union (13 years running)
- ALT Magazine’s Readers’ Choice award for Best Credit Union (7th year)
- Best Credit Union in Lamar Co. for The Paris News 2021 Readers’ Choice Awards (7th year)
- United Way of Greater Texarkana awarded RRCU a Top 5 Campaign Supporter for 2020-2021
RRCU appreciates each recognition and votes. We promise to continue exceeding your expectations.
RRCU is proud to support local charities and organizations.
- January, RRCU employees collected new socks and bottled water for several charities local to branches in our service area.
- February, we collected tissue boxes for schools local to branches across our service area.
- March and April, the credit union will continue taking donations for the Literacy Council of Bowie and Miller Counties as well as other literacy centers and libraries in our service areas. The Literacy Council of Bowie and Miller Counties serves Bowie and Cass counties in Texas and Miller and Hempstead counties in Arkansas. They provide literacy and education services which include GED Prep, ESL, Life Skills, College Prep, and much more. Our goal is to reach $5,000 for a matching grant.
- RRCU donated gift cards to 29 graduating seniors in the foster care system for our region 4 network.
Paris (TX) Branch Awards
We would like to congratulate our branch in Paris, Texas, for their 7th win as Best Credit Union in Lamar County, Texas. The branch has won this honor every year since it opened. Our Branch Manager, Melanie Palmer, also won Best Loan Officer in Lamar County for The Paris News 2021 Readers’ Choice Awards. This branch is doing remarkable work, and we hope everyone in and around the area stops in to experience the credit union difference.
We Want to Hear from You
We are proud of our credit union, and we want to know if you are, too. Let us know by leaving a Google Review or a Facebook Review because potential members want to hear what you have to say. With positive reviews, we can grow our credit union and a larger membership base means better products and services.
The fastest way to give us Google and Facebook Reviews is to view the footer on our website and click on the “Leave Us a Review”. First, select your favorite branch, then select the Google or Facebook options below the branch map. Go to Reviews and let us know about your 5 Star experience. We appreciate your time.
Odds and Ends
IRA Notice – IRA Deposit Deadline for 2020 tax year is normally April 15, 2021. However, the deadlines to file and pay most federal income taxes are extended to May 17, 2021. Traditional IRA, as well as Roth IRA contributions, must be made by the tax deadline of any given year. Go to the official website for the Internal Revenue Service (IRS.gov) for tax details.
Don't miss out!
Please check your account information for your correct phone number, address, email and other contact information, so you don't miss out on important updates and notifications. Services include RRCU Fraud Alert Notifications by text and email.
Find us on Facebook
Like our page (redrivercreditunion) for the latest credit union news, promotions, events, notices, and more!
Branch Holiday Closings
Memorial Day, May 31st, all full-service branches will be closed. Our Texarkana Express Branches on Walton Dr, Texas Blvd, and in Central Mall are scheduled to be open.
RRCU Mission Statement
Red River Employees Federal Credit Union is committed to be the premier financial partner for our members and their communities. We provide quality products and services with knowledgeable and friendly staff for all generations.
We are here for you in all stages of life.