Get the app

 

Frequently Asked Questions
Quick access reference guide.

  • GENERAL FAQ

    Q: What is my routing number?

    A:        The routing number for RRFCU is 311989331.

    Q: What is my account number for Direct Deposit or ACH withdrawals?

    A:        Your Account number is your 6-digit member number with 0 in front and 0 in back for your savings account, 010 in front and 0 in back for checking. Below is how it will look.

    Savings - 0######0 (#=member number)

    Checking - 010######0 (#=member number)

    If your member number is less than 6 digits, add zeroes to the front to make it 6 digits.

    Q: What is needed to start a membership at RRCU?

    A:        To start a membership at RRCU the following is required:

    Primary* and Secondary** forms of ID.

    $10 is required to cover the $5 minimum balance in savings and the $5 membership fee.

    Also, the following information will be needed:

    • Full Legal Name as Listed on your DL
    • Social Security Number
    • Date of Birth
    • Driver’s License Number
    • Mother's Maiden Name
    • Employer/Occupation
    • Physical Address and Mailing Address
    • Phone Number (easiest to reach you at)

    *Primary forms include: State Driver’s License, State Identification Card, U.S. Government ID, U.S. Military ID, Alien Registration Card, Passport, or Matricula Consular.

    **Secondary forms include: any of the above listed Primary Forms of ID, Social Security Card, Voters Registration, Birth Certificate, State Government Identification, Bank Cards, Local Government Identification, Credit Cards, Company Identification, or Medicaid/Medicare.

    Open Membership

    Q: I know I have a record with Chex Systems can I still open an account?

    A:        Yes, RRCU has what is called a Fresh Start Checking Account for members with a Chex System record. The account is monitored more closely than regular checking accounts and also has a $10 fee per month. After maintaining the account and remaining in good standing for 12 months*, the account can be upgraded to the MembersChoice Premier Checking or any other checking product offered by RRCU.

    *Fresh Start Checking account can be upgraded in 6 months once the Fresh Start Account Management Program is completed.

    Visit your local branch for details and to open a Fresh Start Checking account.

    Q: How do I send a Wire Transfer to RRCU?

    A:        Send To:

    Catalyst Corp FCU

    Plano, TX

    Routing # 311990511

    For Credit To:

    Red River Employees FCU

    Account #311989331

    For Further Credit To:

    Member’s Name

    Members Account Number

    Q: How do I change my name on my account?

    A:        To change a name on an account resulting from marriage, divorce, or a legal name change, a current state issued ID with the new name, along with legal documents showing the name change or a social security card displaying the new name is required.

    Q: How can I change my address?

    A:        An address can be changed by stopping in at any lobby location. An address can also be changed by signing in to Online Banking, selecting the Your Homebanking tab, and clicking on change address.

    Sign in to Online Banking to change an address.

    Not an Online Banking user?  Sign up for Online Banking today.

  • ACCOUNT FAQ

    Q: How can I place a stop payment on a check?

    A:        Stop by a local lobby branch, call the phone center (903-735-3000 or 800-822-3177), or log in to Online Banking.

    Submit a Stop Payment in Online Banking.

    Not an Online Banking user?  Sign up for Online Banking today.

    Q: How do I get a new debit card?

    A:        A new instant issued debit card can be picked up at a local lobby branch during regular business hours. A debit card can be ordered by emailing, faxing, or mailing in THIS FORM. You can expect to receive a debit card in 15 business days.

    Note: The Express (drive-thru only) locations cannot issue debit cards instantly.

    Q: What do I do if my debit/credit card expires this month?

    A:        When a debit card is going to expire, the card is good until the last day of the expiring month. A new debit card with the same card number will be sent at the beginning of the expiring month and can be expected to arrive in approximately 15 business days. If a member has not received a new card by the 25th of the month, RRCU recommends the member either stop by a local lobby branch or order a new card by mail, fax, or email.

    Note: The Express (drive-thru only) locations cannot issue debit cards instantly.

    Q: My debit/credit card is missing, how can I cancel it?

    A:        Debit cards can be canceled by stopping in at any branch office, or

    • calling the phone center (903-735-3000 or 800-822-3317)
    • dialing RO$EY, RRCU's automated bank by phone at (903-793-3400 or 800-833-1528)
    • using the CONTACT US option on the website
    • contacting the Fraud Prevention Center at 1-800-554-8969.

    Credit cards can be canceled by stopping in at any branch office, or

    • calling the phone center (903-735-3000 or 800-822-3317)
    • using the CONTACT US option on the website
    • contacting the Fraud Prevention Center at 1-800-554-8969.

    Q: When I try to use my debit card it will not work, and I have money, what is wrong?

    A:        If all accounts are in good standing and there are no past due loans, then it is likely that the debit card has been restricted due to unusual transactions. This is done for account protection. To have the restriction removed, please

    • calling the phone center (903-735-3000 or 800-822-3317)
    • using the CONTACT US option on the website
    • contacting Enfact, our third-party fraud detection at 1-800-417-8715.
  • LOAN FAQ

    Q: Do I qualify for a Skip-A-Payment?

    A:        To qualify for a Skip a Payment you must meet the following

    • Loan must be at least 90 days old
    • Loan must not be more than 15 days past payment due date
    • No Skip a Payment for the previous 6 months
    • $25 fee for Skip a Payment
    • All accounts must be in good standing

    NOTE: If your payment comes from another financial institution, that payment will still be taken out of that institution and deposited into the savings account with Red River Credit Union. Upon request, a check can then be issued to the member for that payment.

    Q: When applying for a loan by phone or by internet, how long does it take to get an answer?

    A:        Provided the loan officer has all required information, contact will be made by the end of the next business day. If there are questions concerning your application, please CONTACT US or call our phone center (903-735-3000 or 800-822-3317).

    Q: When I pay my loan off how do I get my title?

    A:        After a loan is paid off and all accounts are in good standing, the title will be mailed to the address on file within 10 business days. In order to receive the title the same day as payoff, one would need to make the payoff in cash or by a verifiable cashier’s check. The title can be picked up in our title department located at our main branch on Summerhill Road in Texarkana, TX.

  • MORTGAGE FAQ

    Q: What steps are involved in the mortgage application process?

    A:        First, you'll complete our loan application. We encourage you to use our online application for more convenience.

    When completing the application, you will need to provide information about the home and your finances. It typically takes less than 20 minutes to complete. If you are unable to fill out the application online, please contact our Mortgage Department to have one emailed, or you may pick one up at any of our branch locations.

    After completing your application, one of our Loan Originators will contact you and answer any questions you may have. Your Loan Originator is a mortgage expert and will provide help and guidance along the way. They will ask you for any information required to make a decision about your loan. Typically, one of our Loan Originators will contact you within 24-48 hours after completing the application. Our online application offers on the spot pre-approval to approved applicants.

    Q: What kind of credit score is needed to apply for a home loan?

    A:        Your credit score is only one of the many factors that go into approving your loan. A credit score is simply a number that reflects a multitude of credit-related factors such as loan balances, number of open accounts, past and current repayment history, public records (judgements, bankruptcies, and liens), etc. We have many different programs for various credit scores.

    Q: Can I apply for a loan before I find a property to purchase?

    A:        Yes. After submitting your mortgage application, one of our Loan Originators will review your application and credit report. This review will confirm your target purchase price range and eligibility, giving you the knowledge to shop more confidently for that perfect home. If you applied online, you may qualify for on the spot pre-approval and receive your pre-approval letter online. If you are not pre-approved online, your loan will still be reviewed by one of our Loan Originators.

    Q: How much do I need for the down payment?

    A:        This will depend on what type of loan program you can qualify for. We have programs from 0 down up to 20% down, based on program guidelines and borrower qualifications. Plan a budget strategy and set a goal to help you reach that mark.

    Q: Are borrowed funds acceptable as a down payment source?

    A:        Yes, if that loan is secured by an asset that you own. This source of down payment funds should be carefully considered. Not only will it be an additional debt to repay, but it will also lessen the amount of income available to service your house payment. If you choose to borrow funds for a down payment, you must fully disclose this new loan on your application. You can also use gift funds from family members as a down payment.

    Q: What are closing fees?

    A:        A home loan often involves many fees, such as the appraisal fee, title charges, closing fees, and state or local taxes. Many of these fees are typical and constant for all borrowers, while some are directly related to the borrower's credit profile and the loan type requested.

    Q: If the house that I'm buying appraises for more, can I use the difference (equity) towards my payment?

    Unfortunately, on any purchase transaction, we are limited to using the lower of the purchase price or appraised value. Later, should you refinance, we can then base your home's equity solely on the appraised value.

    Q: Will a past Bankruptcy or foreclosure affect my ability to obtain a new mortgage?

    A:        If you've had a bankruptcy or foreclosure in the past, it may affect your ability to get a new mortgage. In general, most companies that we use require that two to four years have passed since the bankruptcy or foreclosure. It is also important that you've re-established an acceptable credit history with new loans or credit cards.

    Q: What is an appraisal and who completes it?

    A:        An appraisal report is a written description and estimate of the value of the property. The estimated value is determined by two methods: sales approach and cost approach, with the sales approach usually given the most weight. The sales approach compares the subject property (your current/prospective home) with three other previous homes similar to yours that have sold within the last 6-12 months.

    Q: Can my child support or alimony be used as a source of income?

    A:        Yes, as long as you have a court order showing that you receive it as income and that it will be ongoing for a certain period.

  • ONLINE FAQ

    Q: What is the Virtual Branch?

    A:        The Virtual Branch was developed to provide members a suite of convenient online products and services. Safe and secure, our local Virtual Branch Team is dedicated to bringing you the personal, one-on-one attention you expect. From the comfort of your home, office, or on the go, our internet experts are a click away. We exist to serve your financial needs, providing personalized assistance with opening memberships, applying for a loan, online and mobile troubleshooting, establishing bill pay, or just logging in to ask us a question.

    Access Virtual Bank

    Q: Can I make a transfer to another membership number?

    A:        Yes, by going to the Open Transfers and using the Add People option in online banking, transfers can be sent to other members within the credit union (M2M).

    Transfer Funds

    Not an Online Banking user?  Sign up for Online Banking today.

    If problems occur, please CONTACT US for troubleshooting help.

    Q: Can I make a transfer to and from another institution using my Online Banking?

    A:        Yes, by going to the Open Transfers and using the Add Remote Account option in online banking, transfers can be sent and received from other institutions.

    Transfer Funds

    Not an Online Banking user? Sign up for Online Banking today.

    If problems occur, please CONTACT US for troubleshooting help. [Linked to Contact Us page]

    Q: Why is my RRCU app not working?

    A:        Deleting Cookies and Cache from a used device could allow the app to begin working properly. If deleting Cookies and Cache did not resolve the problem please try closing any unused apps that may be working in the background and restart the device.

    For trouble shooting help CONTACT US.

    *RRCU's app is not currently supported by Straight Talk service. Please contact your service provider to resolve service issues.

    Q: Why is it asking me about a PIN number with my IPhone?

    A:        IPhone users are able to set up multiple member numbers using the RRCU app. The PIN number is used as a more convenient way of signing into the mobile application.

  • DEPOSZIP FAQ

    Q: What devices are supported by DeposZip Mobile?

    A:        Models and devices include:

    The App Store

    • IPhone 3GS or higher
    • IPod touch 4S or higher
    • IPad 2,3,4 and IPad mini

    Google Play (i.e. Android)

    • Smartphones with the Android 2.2 Operating System or greater
    • Android Tablets
    • No "Small Screen" support, i.e. all but "QVGA" 240wx320h are supported

    Q: Are there any fees for using DeposZip Mobile?

    A:        DeposZip is a free service. Return check fees still apply.

    Q: When will my funds be available when using DeposZip?

    A:        Funds deposited into accounts may not be available for immediate withdrawal in cash, or to pay checks, debits or other withdrawals from the account. The length of delay varies depending on the type of deposit and is counted in business days (everyday, except Saturdays, Sundays, and federal holidays) from the day of deposit.

    In Most (but not all) cases, the funds from the deposit will be available:

    Next Day Availability
    (1st Business Day after Deposit)

    • U.S. Treasury Check (payable to you)
    • First $200 of total deposit for local checks

    2nd Business Day after Deposit

    • Local Check - All U.S. (non-foreign) checks payable to you that are not listed with "Next Day Availability"
    • State or local government check (payable to you)
    • Cashier's, certified, or teller's check (payable to you)
    • Federal Reserve Bank check, Federal Home Loan check (payable to you)

     

    Q: Do I qualify for DeposZip?

    A:        Members must be at least 18 years old. Accounts must be in good standing. Other qualifications may apply.

    Q: How should I endorse the check when using DeposZip?

    A:        The following items must be present on check:

    • The words "Mobile Deposit" should be above the Signature(s).
    • Signature(s) of all payees should be included.
    Mobile Deposit Image

     

    Q: What checks are not accepted using DeposZip?

    A:        The following will not be accepted:

    • Any item drawn on your account
    • Any check previously returned
    • Any item that is stamped with a “non-negotiable” watermark
    • Any item that contains evidence of alteration to the information on the check
    • Any item issued by, payable by, or payable through a financial institution in a foreign country
    • Any item that is incomplete
    • Any item that is “stale dated” or “post-dated”
    • Savings Bonds
    • Traveler’s Checks
    • Credit Card Checks
    • Any check issued by a “Pay-Day Lender” or any other person or entity, in which your endorsement constitutes a loan contract
    • Any money orders
    • Any item previously submitted for deposit whether electronically, remotely, or in person

    Q: Are there deposit limits to use DeposZip?

    A:        Per check, daily, and monthly limits apply.

    See Terms and Conditions for more details.

    Q: When can I expect credit in my account?

    A:        Deposits are reviewed twice each business day. Before 12PM deposits will have same day availability, deposits after 12PM may be subject to next day availability.

    Q: How are limits determined?

    A:        Members typically receive the default limit. Higher limits will be considered for approval by Red River Credit Union and based on past check deposit history. A lower limit may also apply based on account and check deposit history.

    Q: How many checks can a member deposit in a day?

    A:        There is no limit on the number of checks, as long as the total does not exceed the per day limit.

    Q: What causes a Preprocessing Failure or Fault after taking a picture of check?

    A:        There are several reasons a member may get a Preprocessing Failure including the written amount line is not legible (specifically on hand-written checks), the image is not clear, the account number/routing number is torn/marked through, or the item is not recognized as a check.

    Q: How many times can a member attempt to take an image of a check?

    A:        Members may take as many pictures of the check as needed to process the item. Any item duplicated (deposited more than once) will be considered fraud and the service disabled.

    Q: If I have a question concerning Online Banking, where can I go to receive help?

    A:     To receive help troubleshooting our Online Banking Service, you can call the Phone Center at 903-735-3000 or send us a message through your Online Banking. Send us a message or Chat with a Virtual Branch Representative.

    Q: How will I know if my deposit was received?

    A:       Communication will be sent via the email address we have on file. To confirm your email address is correct, log in to your online banking. Once you’re logged in, hover over your home banking menu option and select change email address.

    To receive help troubleshooting our Online Banking Service, you can

Lending Options To Meet Your Financial Needs

Not signed up for Online Banking? CLICK HERE, call us at 903-735-3000 / 800-822-3317, or visit a local branch to get started.