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Caution: Please do not send your account number, social security number, passwords, or any other confidential information via regular email. Such information should not be transmitted over an unsecured connection.
NEW HOURS: Phone Center and Virtual Branch are now available to serve your financial needs on Saturday's from 8am to 5pm.
Important Numbers
| RRCU Phone Center | (903)735-3000 or (800)822-3317 Hours: Monday-Friday 8am-8pm and Saturday 8am-5pm |
|---|---|
| RO$EY | Automated Teller (903)793-3400 or (800)833-1528 Click Here for PDF instructions on RO$EY commands. Note: First time user must first set up PIN through a teller, MSR, or Phone Center before accessing RO$EY. |
| Message Us | Send us a secure email by signing in to your Online Banking and clicking on Messages. |
| Debit Card Self-service | Debit Card Activation - Call (888)691-8661 to activate a new Debit Card anytime (24/7) from your primary phone. PIN NOW - Call (888)891-2435 to change your Personal Identification Number (PIN) on your Debit Card anytime (24/7) from your primary phone. |
| Lost/Stolen Debit Card | During Business Hours: Contact the RRCU Phone Center. After Business Hours: Dial RO$EY, choose Option 3 after your member sign-on for “Other Activities,” then Option 3 again to block the card. |
| Lost/Stolen Credit Card | During Business Hours: Contact the RRCU Phone Center. After Business Hours: Call the Vantiv Fraud Protection Center at 800-820-8450 and select Option 2. |
