Privacy Notice and Disclosure
Red River Employees Federal Credit Union, your member-owned
financial institution, and our wholly-owned subsidiary and affiliate, Red
River Member Service Group, LLC, are committed to providing you with competitive
products and services to meet your financial needs and help you reach your
financial goals. We are equally committed to protecting the privacy of
our members and customers. We believe that you conduct your financial business
with us because we have a strong history of protecting your privacy.
We are required by law to give you this privacy notice to explain how we
collect, use, and safeguard your personal information. References to “we”, “us”,
and “our” refer to Red River Employees Federal Credit Union
(RREFCU) and/or Red River Member Service Group, LLC (RRMSG). References
to “you” shall mean the members and customers of RREFCU and/or
RRMSG. Both the credit union and our affiliate follow these practices and
therefore this notice will be applied to both.
In the course of providing products and services to you, we collect information
about you. Some of this information is nonpublic personal information.
We do not sell your nonpublic personal information but we share some of
the nonpublic personal information with our service providers and others
in order to better serve you. We may also disclose information about you
under other circumstances as permitted or required by law. These disclosures
typically include information to follow your instructions as you authorize,
to conduct our normal business operations, or to protect the security of
our financial records. To protect the privacy of our members and customers,
we only work with companies that contractually agree to maintain strong
confidentiality protections and limit the use of information we provide.
If you have any questions after reading this notice, please contact us
at: (903) 793-7681 or (800) 822-3317
or write to us at: Red River Employees Federal Credit Union
PO Box 5909, Texarkana, TX 75505-5909
INFORMATION WE COLLECT ABOUT YOU AND ARE ALLOWED TO DISCLOSE TO OTHERS.
We collect
information about you from the following sources:
1. Information we receive from you on membership applications and other applications
and forms (for example, name, address, social security number, assets, and income);
2. Information about your transactions with us, our affiliate(s), or others including
those companies that work closely with us to provide you with diverse financial
products and services (for example, your account balances, payment histories,
parties to transactions and credit card usage);
3. Information we receive from consumer reporting agencies (for example, your
credit worthiness and credit history);
4. Information obtained when verifying the information you provide on applications
or other forms (for example, information from current or past employers, other
financial institutions, and other sources listed on the application); and
5. Information we may obtain from consumer purchasing and census data providers
to develop competitive marketing programs for our members.
We do not disclose nonpublic personal information about our members, customers,
former members, and former customers to anyone, except as permitted by law.
PARTIES WHO RECEIVE INFORMATION FROM US.
As affiliates, RREFCU and RRMSG are
permitted by law to share your nonpublic personal information with each other.
In addition, we may disclose nonpublic personal information about you to the
following types of third parties:
1. Financial service providers such as those that provide securities, insurance,
and mortgage services; and
2. Non-financial companies, such as consumer reporting agencies, data processors,
check printers, financial statement printers, mailing services, plastic card
processors, internet service providers, and government agencies.
In order that we may provide members competitive products and services, we may
disclose all of the information we collect, as described above, to companies
that perform marketing or other services on our behalf and to other financial
service providers with whom we have joint marketing agreements. To protect your
privacy, we only work with companies that agree to maintain strong confidentiality
protections and limit the use of information we provide. We do not permit these
companies to sell to other third parties the information we provide to them.
We may also disclose information about you under circumstances as permitted or
required by law. These disclosures typically include information to process transactions
on your behalf, conduct our operations, or follow your instructions as you authorize
or protect the security of our financial records.
If you decide to terminate your relationship with us, we will not share information
we have collected about you, except as may be permitted or required by law.
FAIR CREDIT REPORTING ACT DISCLOSURE.
In this notice, we are required to also
advise you of our disclosure policy under the Fair Credit Reporting Act. The
Fair Credit Reporting Act governs the sharing of information that may impact
upon you for certain purposes such as credit, collections, and insurance. We
learn information about you from our experience with you and from information
provided by others, such as through credit reports. The Fair Credit Reporting
Act permits us and we do share information from our experience with you with
others, including credit reporting agencies. The Fair Credit Reporting Act permits
us to share information we learn from others unless you direct us otherwise.
If we elect to share information about you that we learn from others for a purpose
under the Fair Credit Reporting Act, we will give you a separate notice of our
intention to do so and the right to direct us not to share the information.
HOW WE PROTECT YOUR INFORMATION.
We
restrict access to information about you to those employees who need
to know that information to provide products or services
to you. Our employees are trained in the importance of maintaining confidentiality
and member/customer privacy. We maintain physical, electronic, and procedural
safeguards that comply with federal regulations and leading industry practices
to safeguard your information.
WHAT YOU CAN DO TO HELP.
We
are committed to protecting your privacy. You can help by following these
simple steps:
• Protect your account numbers, plastic card numbers, PINs (Personal Identification
Numbers), and passwords. Never keep your PIN with your debit, credit, or ATM
card and never give out your PIN to anyone who is not legally authorized to
use your card. This can provide access to your accounts if your card is lost
or stolen.
• Use caution when disclosing your account numbers, social security number,
etc. to others. If someone phones you for any reason and asks for your account
number,
you should beware. Our employees will have access to your information and will
not need to ask for your account number if they call you.
• Keep your information current with us. It is important that we have current
rent information on how to reach you. If we detect potentially fraudulent or
unauthorized
activity or use of an account, we will attempt to contact you immediately.
If your address or phone number changes, please let us know.
• Let us know if you have any questions. We are here to serve you!