E-Statement Disclosure

This Agreement and Disclosure provides information about the Red River Employees Federal Credit Union’s Internet Statement Access service (Ro$ey Online E-Statement) and contains information required by the Electronic Funds Transfer Act. For the purpose of this agreement, “you” and/or “your” shall refer to each Member who is eligible and signs up for Ro$ey Online E-Statement; “we”, “us” “Credit Union”, “RREFCU” and/or “RRFCU” shall refer to Red River Employees Federal Credit Union where the Member has the statements accessed through Ro$ey Online E-Statement. The following information describes the Electronic Statements that are available to members with Ro$ey Online E-Statement service and your rights and responsibilities concerning these statements, including your rights under the Electronic Fund Transfers Act.
Electronic Statements are statements that are originated by the credit union and sent to you by electronic means only, unless you specify something else. If you elect to receive such statements, you have certain rights under the law, which are described below.
TYPES OF ELECTRONIC STATEMENTS AVAILABLE WITH INTERNET ACCOUNT ACCESS: With access to the World Wide Web, your member number, and your PIN (Personal Identification Number), you may view your statement for the previous month. This statement will contain the history of your savings and loan accounts that are listed under your member number. The statement for the previous month will be available by no later than the second business day of the current month. If you choose, you can be notified by email of the statement’s availability. The statements will maintain six months of history at all times after the initial six month set-up period. Tax information for the previous year (Forms 1099 and 1098) are also available with the ability to download the forms to your computer, or print a copy at your home computer’s printer.
BUSINESS DAYS: Our business days are Monday through Friday (holidays not included). If the end of a calendar month falls on a Saturday or Sunday, the Credit Union will frequently “close its books” for that month after the last business day but before the last actual day of the month. Transfers made using Ro$ey Online after the books are closed will be treated for dividend calculation purposes as if they occurred on the first business day of the next month and will be reported on the statement applicable to the next month; but they will be shown on that statement as having occurred on the actual calendar day you made transaction. Advances made under the MoneyLine Agreement and loan payments made using Ro$ey Online service after the books are closed will be treated for interest calculation and transaction reporting purposes as if they occurred on the business calendar day you received the advance or made the loan payment, but they will appear on the statement applicable to the next month. If having a record of the date on which you make a loan payment is important to you for income tax reporting purposes, you may want to make the payment on or before the close of the last business day of December to make sure it will appear on your Year-End Statement.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES: In order to protect your privacy, we will not disclose any information about you or your account to any person, organization, or agency except:
1. For certain disclosures necessary to complete the transfer; for verification of the condition and existence of your account for a credit bureau or merchant;
2. To persons authorized by law in the course of their official duties;
3. To our employees, auditors, service providers, attorney, or collections agents in the course of their duties;
4. Pursuant to a court order or lawful subpoena; or
5. By your written authorization that will automatically expire after thirty days.
If an unauthorized disclosure has been made, we must inform you of the particulars of the disclosure within three days after we have discovered that an unauthorized disclosure has occurred.
IF YOU THINK THERE IS AN ERROR ON YOUR STATEMENT (BILLING ERRORS): In case of errors or questions about the transfers made with your PIN, if you think your periodic account statement is wrong, or if you need more information about a transfer described on your statement,
contact us at: (903) 793-7681 or (800) 822-3317
or write us at: PO Box 5909, Texarkana, TX 75505-5909
You must contact us only at these telephone numbers or at this address about errors or questions. We must hear from you no later than sixty days after we sent the FIRST statement on which the problem or error appeared.
When you call or write:
1. Tell us your name and member account number.
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error and, if possible, the date the suspected error first appeared on your statement.
4. Give us a telephone number where you can be reached during our regular business hours (Monday through Friday, 8:30 am–5:00 pm) in case we need further information.
If you tell us orally, we may require that you send us your question or complaint in writing within ten business days at the address stated above.
We will inform you of the results of our investigation within ten business days following the date you notified us. We will correct any error promptly. If we need more time, however, we may take up to forty-five calendar days to investigate your complaint or question following the date you notified us. If we decide to use more time to investigate, within ten business days following the date you notified us, we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the investigation. If we ask you to submit your complaint or question in writing and we do not receive it within ten business days following your oral notification, we may not credit your account.
For transactions initiated outside the United States or in the event there are transfers resulting from a point-of-sale transaction, we will have twenty business days instead of ten business days, and ninety calendar days instead of forty-five calendar days, unless otherwise required by law, to investigate your question or complaint.
If we determine after our investigation that an error did not occur, we will deliver or mail (to your last known address) a written explanation of our findings within three business days after the conclusion of our investigation. If you request, we will provide you copies of documents (to the extent possible without violating any other member’s rights to privacy) relied upon to conclude that the error did not occur.
AMENDMENTS: We may amend the terms and conditions of this disclosure at any time. We will give you notice at least 30 days before the amendment becomes effective if the amendment results in greater costs or liability to you or stricter limitations on the transfers you make. If however, an immediate change in the terms and conditions is necessary for security reasons, we may amend these terms and conditions without such prior notice.
LIABILITY FOR UNAUTHORIZED TRANSFERS: You will be liable for unauthorized use of your Ro$ey / Ro$ey Online PIN to the extent allowed by applicable federal and state laws. Tell us AT ONCE, if you believe your PIN has been lost, stolen or used without your permission. Calling us is the best way of keeping your possible losses to a minimum. If you tell us within 48 hours, you can lose no more than $50 if someone used your Ro$ey / Ro$ey Online PIN without your authorization. If you do NOT tell us within 48 hours after you learn of the loss or theft of your Ro$ey / Ro$ey Online PIN, and we can prove we could have prevented someone from using your PIN without your authorization, you could lose as much as $500.
If you suspect that your PIN number has been compromised, for either Ro$ey or Ro$ey Online please change the PIN immediately. You can do this by calling us at (903) 793-7681 or (800) 822-3317, and having one of our phone representative’s change your PIN.
CHARGES: Ro$ey Online services and e-statement are free of charge to members. If you select Web Bill Payment services, a monthly fee will be deducted from your designated account, as well as other service charges and fees provided for within the Rate and Fee Schedule.

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